1. Who can trade with Rawaat Bullion?

Any individual, family office or corporate entity worldwide can trade, provided they pass UAE Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. Clients must supply a passport copy (and Emirates ID if resident) and verified bank details.

2. What metals and purities can I trade?

1. Gold – 24-karat (999.9) bars and coins
2. Silver – 999 pure bars

3. What is the minimum trade size?

1. Gold – 1 ounce (≈31.1 g)
2. Silver – 1 kilogram

4. How do I place an order?

Contact us by WhatsApp (+971 58 198 4363) or email (info@rawaatbullion.com). We confirm the trade in writing and issue a final UAE tax invoice within 24 hours of confirmation.

5. How are prices determined and time-stamped?

The buy and sell rates shown on the Rawaat Bullion website are the final trading rates, already including our standard market spreads. When you confirm an order, the rate visible on the website at that exact moment is locked and the official time-stamp is recorded by Rawaat Bullion’s internal system, ensuring price integrity even during volatile market conditions.

6. What if bullion is temporarily out of stock?

In rare cases of supply disruption, your order will be executed at the earliest possible time or, if preferred, refunded in full—your choice.

Payments & Margin

7. What is the margin requirement?

A 10 % margin deposit of the total order value must be on deposit before execution. The remaining 90 % must be paid within 48 hours of order confirmation.

8. How and when do I pay?

1. Bank-to-bank wire transfer only in AED or USD.
2. No debit or credit card payments are accepted.

9. Why are credit or debit card payments not accepted?

The bullion business runs on very thin trading spreads, while card payment gateways typically charge 3–4 % per transaction. Refunds to cards are slow and can take 15–20 days, creating reconciliation problems. Bank-to-bank transfers with clear remittance codes provide a secure, compliant and fast payment trail, meeting UAE AML/CFT requirements and ensuring smooth trade execution.

Storage, Delivery & Ledger Access

10. What is the tax treatment for bullion trading in the UAE?

1. Zero VAT – Investment-grade bullion trading is VAT-exempt.
2. No capital gains tax – The UAE levies no capital gains tax on bullion profits.

Result: Clients benefit from a total tax-free trading environment in the UAE, while remaining responsible for any tax reporting or payment in their own country.

11. How is my bullion stored and insured?

All bullion is stored and fully insured free of cost, provided there is at least one buy or sell rotation every 90 days.

12. How is delivery handled?

1. Inside UAE/GCC – Delivery within 7 days
2. Other eligible duty-free regions – Delivery within 10 working days (subject to customs and courier conditions)

Title and risk pass to you once the tax invoice is issued and the bullion is ready for collection or handed to an insured carrier.

13. Do I receive ledgers or other documents?

Yes. Digital ledgers are maintained continuously. You can request monthly or on-demand ledger statements, invoices or trade confirmations at any time by email or WhatsApp.

Selling & Fund Withdrawal

14. How do I sell back bullion?

Send a sell request by WhatsApp or email referencing the live sell rate. After confirmation, the bullion is purchased back and the sale proceeds are credited to your ledger account with Rawaat Bullion.

15. How can I withdraw funds?

Submit a separate fund-withdrawal request via WhatsApp or email. Rawaat Bullion will transfer funds to your registered bank account within 7 days, subject to your bank’s processing time. All payouts are made only by bank transfer.

Compliance, Tax & Legal

16. Who is responsible for taxes outside the UAE?

Rawaat Bullion complies with all UAE corporate tax rules. However, clients are solely responsible for any personal tax, customs duty or reporting obligations in their home country or any other jurisdiction.

17. How does Rawaat Bullion protect against cyber fraud?

Orders are accepted only from verified WhatsApp numbers and registered email addresses. Under UAE Electronic Transactions Law, these instructions are legally binding. Rawaat Bullion is not liable for losses caused by hacked email or WhatsApp accounts unless directly due to our gross negligence or wilful misconduct.

18. What happens if I default on payment?

1. Rawaat Bullion may cancel the order, liquidate or hedge the position.
2. All actual losses and costs will be recovered from your margin and any funds or bullion held.
3. No gain or favourable price movement will ever be passed on to you.
4. Every trade must be settled by physical delivery; no difference settlement, square-off or short selling is allowed.

19. What law governs this agreement?

The Agreement is governed by UAE law, including the Commercial Transactions Law (Federal Decree-Law No. 50 of 2022). Disputes are resolved through sole arbitration in Dubai under DIAC Rules, with Dubai Courts having jurisdiction for urgent relief.

Quick Facts

1. Zero VAT & No Capital Gains Tax
2. 10 % margin deposit – balance in 48 hours
3. 24-hour tax invoice and on-demand ledger access
4. Free insured storage with minimum one rotation every 90 days
5. Bank-to-bank wire transfers only (no debit/credit cards)
6. Website-displayed buy/sell rates are final and include spreads